Friday, February 28, 2014

Dear Medicaid

Dear Medicaid,

If I could, I would take you out for ice cream.  But I can't, because you are a government agency.  So instead, let me count the ways that I have loved working with thee in the past 3.5 weeks...

Your phone menu understands me when I say "member" and "something else".

Your on hold time has been two minutes or less every time.

Your staff have been peppy and so helpful each of the many times I have called as we tried to figure out why Sister got completely updated to foster care status but Brother did not.

They explained things to me and were informative without being condescending.

The items I was told I'd receive in the mail within a few days did indeed arrive in the mail within a few days.

Did I mention that your people are so nice?  Like they actually wanted to help me?

Keep up the good work, Medicaid.  Onward.

Anna Pie

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